Tory Burch Outlet

I was cashed out by Sabiha and Maryam was the one helping me on the floor. I was able to look at different items at ease as the store was not full. there was always someone asking if i needed help. the prices were not listed but it never took me more than half a min before i was given the price of the item i was inquiring about as there was always someone there offering to help. the emerson collection was 50% off the bag i picked was a door crasher deal $179. they had multiple colours available in it.

Margaux provided exceptional assistance during my visit to the store when I was shopping for flip flops. She was incredibly knowledgeable about the different options available and helped me find the perfect pair that not only fit comfortably but also matched my style preferences. Her friendly and patient demeanor made the shopping experience enjoyable, and I left the store completely satisfied with my purchase. Margaux's outstanding customer service made a lasting impression, and I would highly recommend her for anyone seeking assistance in the store.

Today, I purchased a bag for approximately $500 and shoes for approximately $280. The customer service assistant was helpful, but at the cashier, a girl named (Niki) was extremely cold, and rud. When I asked her to put the items as a gift, she placed them in a tiny bag too small for the shoes. Requesting a larger bag, she treated me aggressively. Despite buying a gift originally priced over $800, discounted by 50%, and including shoes, I didn't expect such awful behavior. This girl has zero customer service skills, and her hostility was evident in her empty eyes. I've never experienced worse service.. She acted like she will pay it from her wallet not from mine, very bad experience.. Next time, if I see this rud girl (Niki) again, I will purchase my gift from another store.

I normally don’t write reviews but just came across the review by someone Maha while browsing for the Tory website and it compelled me to provide my review. The sales associate Sarah that she mentioned, if it is the same girl who helped me with my purchase a few weeks back then she was one of the kindest and best associate I came across. Even though the poor girl had a cast on her foot, knee and a sling on her shoulder, she was still very energetic, courteous and ready to help us. She made our experience at this store very pleasant. I hope the management team reads my review and appreciates Sarah as one of their valued employee. Susy K.

I have been to this store many times, this store has the worst customer service. I received a coupon from Tory Burch saying that I could redeem $50 off my next purchase, the first manager who was Asian told me very rudely that I could not redeem this coupon because it would be available for the a new purchase, I told her very nicely that since I had the receipt I wanted to return the tote bag I bought for $450 and then rebuy the bag and redeem the $50 coupon. She was very rude, the other manager who was white and had blonde hair took her to the side and said to her that this could be done but the Asian manager would not agree. Then when they took the receipt from me they told me how I didn’t have the credit receipt, when it was quite obvious that they never attached the slip in the first place because there were no signs of it being attached with the stapler. The white manager then came and gave us a lot of attitude as if we came to get the bag for free. I do not recommend this store and has 0 customer service especially with how managers here deal with customers.

Just bought this but Going to return it tomorrow coz my experience with TB staff was quite disheartening. have never been so unhappy after buying something I really liked.. I asked a worker to check a pair of shoe in bigger size for me. She said ask someone else. (Later I found out that she was the cashier, and was perhaps putting the shoe boxes back in the storage) so okay no problem there. I found another Asian/Chinese salesgirl near the shoe rack. Standing next to the people who were trying the shoes on. I asked if she could check the shoe size for me. she simply refused & Said, sorry we are not checking shoe sizes. I asked not even on your device?? She said, “we are not allowed to coz we are very busy at the moment”. She was just standing there though. And two other customers on the left also just got the shoe right in front of my eyes. I was still okay with that coz it was already 7:30 pm and the store was about to close at 8pm. So I thought may be they decided to stop bringing the shoes from the store after serving the last customers just a minute ago. But after a few minutes, I turned back n the same Asian salesgirl was brining 3 shoe boxes and putting them down for another customer 😢 I was like, you said you were not checking or showing any shoes. She was like, well, we are now. Okay, that was it. She could have just said, you can let me know your sizes I’ll bring the shoes for u now. But the way she said, we are now, was very mean. I couldn’t believe it n just turned away without saying a word. Stood in the line behind just 6 people for almost half an hour. Just two cashiers, very nice ones though, but quite slow. The cashier was nice though. One more thing I noticed, most of the employees were in a bad mood except one or two. I understand they are overworked or tired. It’s black Friday week after all but still, they should be nicer to customers. The manager asked a customer not to take photos. I was thinkin whatttt? Don’t they put the photos of all their products on their website?😂the guy was on a video call with someone, showing them the bags so they could choose. I did the same in Kate spade and showed the bags to my sister abroad and bought two on her behalf. Last but not the least, a Muslim lady in a long dress naqab and hijab (standing in the queue) asked the employee guarding the door about the discount. She answered 50% or so but the lady was peeking inside a little so that employe and even another senior employee or the manager or whoever she was came outside& asked her to back off, asked everyone to step back and locked the queue with the band. I’m okay with that. It’s Covid era after all. But again, 30minites later, a white guy came and did exactly the same thing 😂 and the employee at the door gave him all the information. She was another one though but the contrast in the behaviors of the employees with that muslim lady and the white guy, was quite obvious. I decided not to buy the shoes that I had really liked because of one employee coz I didn’t feel comfortable dealing with the same salesgirl again. And everything there made me uncomfortable. I don’t think I can keep this bag, coz whenever I look at it, it reminds me of all those uncomfortable things that happened at TB outlet today. I’m gonna return it and go to Coach or MK or Kate spade and spend my money where the customers are treated nicely.